MyTec Benefits

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MyTec™ turns your website into a digital service call center. Remote service calls reduce unnecessary trips and help you minimize face-to-face interactions.

Your technicians make live video calls before visiting a home, where they can: 

  • See and hear the equipment issue
  • Walk customer through troubleshooting
  • Prioritize and schedule calls by urgency and repair time
  • Load vans with needed model-specific parts


More MyTec™ Features

  • Branded web content and contact form
  • Check-off list for common issues
  • Upload feature for customer photos or videos
  • Links to your preferred video conferencing platform
  • Call appointment scheduling
  • Extensive admin area with: 
  • Program "on/off" switch
  • Request reports
  • Secure data transmission
  • On-call tech support

Reduce service calls and time per call with MyTec™. Contact PriMedia to schedule your free consultation and demo!